Part of our commitment to providing the "The best care in the air" -- and on the ground -- is clearly communicating all of our policies and providing tips to make your journey smooth and safe.
In that spirit, we've outlined our travel policies on everything from fare types, check-in options and procedures, baggage guidelines and other helpful travel information.
Midwest's baggage liability is limited to $3,300 per fare-paying passenger domestically. Liability does not cover fragile or perishable articles, medication, money, jewelry, electronic/video/photographic equipment or other valuables listed in the Contract of Carriage. Midwest does not assume liability for normal wear and tear, damage to or loss of baggage parts such as wheels, feet, straps, pockets, retractable handles, hanger hooks, or other items attached to the baggage. Notice of missing or damaged baggage must be reported within four hours of flight arrival; pilfered baggage within 48 hours of flight arrival.
A complete copy of the Terms and Conditions of the Midwest Contract of Carriage is available for inspection at all Midwest locations, on our Web site at midwestairlines.com, or you may request a copy, free of charge by writing: Midwest Airlines, Attn: Consumer Affairs, 6744 South Howell Avenue HQ-8, Oak Creek, WI 53154
Airline flights may be overbooked, and there is a chance that a seat will not be available on a flight for which a passenger has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their seat in exchange for payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priorities. With few exceptions, persons denied boarding involuntarily are entitled to compensation. Complete rules for payment of compensation and boarding priorities are available at all Midwest airport ticket counters and boarding locations.
Passengers on a journey involving an ultimate destination or stop in a country other than the country of departure are advised that either the Montreal Convention or the Warsaw Convention may apply to their entire journey including any portion thereof entirely within a country. For such passengers, the Montreal Convention or the Warsaw Convention, including any implement contracts of carriage embodied in applicable tariffs, governs and may limit the liability of the carrier for death or injury to passengers.
For international travel (including domestic portions of international journeys) where the Montreal Convention applies, liability for loss, delay or damage to checked baggage is limited to the sum of 1,000 Special Drawing Rights for each passenger unless a higher value is declared in advance and additional charges are paid. For international travel (including domestic portions of international journeys) where the Warsaw Convention applies, liability for loss, delay or damage to checked baggage is limited to approximately $9.07 per pound unless a higher value is declared in advance and additional charges are paid. Liability for unchecked baggage is limited to $400 per passenger. Excess valuation may not be declared on certain types of valuable articles. Carriers may not assume liability for fragile or perishable articles. Further information may be obtained for the carrier.
If you have lost your paper airline ticket, a new or replacement ticket must be purchased for you to board your flight. You may complete a lost ticket refund application for a $100 nonrefundable service charge. Mail or fax (414-570-9619) the completed application to: Midwest Airlines, Passenger Refunds, 6744 South Howell Avenue, Oak Creek, WI 53154. A refund will not be made if the lost ticket has previously been honored for transportation or refunded to any person.