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As you've likely heard or read, Midwest Airlines is in the process of restructuring to adapt to extraordinarily high fuel prices. One key part of these efforts is making difficult but necessary changes to our flight schedule. The information below outlines these changes and lets you know what to do if you think your flight might be impacted on or after September 8, 2008.
What Does Not Change
We will remain true to our mission of serving major business destinations with the best schedule and more nonstop flights from Milwaukee than any other airline.
The following destinations remain part of the Midwest Airlines core route structure:
Atlanta
Boston
Dallas/Ft. Worth
Denver
Kansas City
Las Vegas
Los Angeles
Milwaukee
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Minneapolis/St. Paul
Omaha
Orlando
Philadelphia
Phoenix
San Francisco
Seattle/Tacoma
Tampa
Washington, D.C.
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Retained Midwest Connect Markets
Appleton
Cleveland
Columbus
Dayton
Des Moines
Flint
Grand Rapids
Green Bay
Indianapolis
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Madison
Milwaukee
Minneapolis/St. Paul
Nashville
New York Newark
Omaha
Philadelphia
Pittsburgh
Toronto
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Cities We Will No Longer Serve
Midwest Airlines
Ft. Lauderdale
Ft. Myers
San Diego
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Baltimore
Hartford
Louisville
Muskegon
Raleigh/Durham
St. Louis
San Antonio
Wausau/Stevens Point
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Other Changes of Note
Routes to the West Coast
- With our MD-80s being taken out of service, flights to Los Angeles, San Francisco and Seattle/Tacoma will be operated on Boeing 717 aircraft via Kansas City. Flights from Milwaukee to Denver, Las Vegas and Phoenix will be nonstop on a Boeing 717.
Kansas City Changes
We will continue to serve the following destinations nonstop from Kansas City:
- Boston
- Los Angeles
- Milwaukee
- New York LaGuardia
- San Francisco
- Seattle/Tacoma
- Washington, D.C.
Florida
- Longer flights to leisure market destinations are difficult to justify economically for Midwest and the rest of the industry. We realize that this will create complications for our customers with existing and future vacation plans for Florida.
- Tampa will be the only Florida city we will serve on a year-round basis. Flights will be operated on Boeing 717 aircraft. We will continue nonstop service between Milwaukee and Orlando, but only seasonally. During the transition, we will suspend service Sept. 8 through Oct. 20, and then resume it Oct. 21, 2008 through April 30, 2009.
- We will do our best to reaccommodate customers on another flight; in many cases, particularly flights to Florida cities, this will not be feasible. Therefore, we will offer a full refund for those tickets. To expedite this process, customers holding tickets with all segments on either discontinued flights or flights to Orlando may visit midwestairlines.com and click the link "View/Change Your Reservations" from the home page without calling our Reservations center.
What Should You Do Now?
- If you booked your flight through midwestairlines.com or our Reservations center, you will receive a notification from us regarding flight changes.
- If you booked through a travel agency or online service such as Orbitz, Travelocity or Expedia, the agent or online service will contact you.
- If you are holding a ticket for flights to any of the cities being discontinued or Orlando, we encourage you to click here to view your reservation and request a full refund. For travel agency-issued tickets customers must have their ticket number or Midwest airlines six-letter confirmation code available.
- If customers need to contact us regarding the schedule changes, we request that they call our Reservations center directly at 866-613-1390 and not call our corporate offices. We thank you in advance for your patience when calling, as we're helping a significant number of customers with similar requests.
Reaccomodation Options
If your flight has been affected by the schedule changes, you will have the following options:
- Rebook on a different Midwest Airlines flight, if possible.
- Use the value of your ticket to purchase a ticket to a different Midwest Airlines destination.
- Receive a full refund.
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