GENERAL
Midwest
Airlines, Inc. ("Midwest") reserves the right to change the Midwest
Miles Program ("Program") rules, regulations, fees, travel awards,
participating Program Partners and special offers at any time without
notice, and to end the Program in part or in its entirety with six
months notice. This action may affect Program benefits and the value of
accumulated mileage, award certificates or award tickets. These rules
apply to the participation of all airline, car rental, hotel, financial
services and other Program Partners. Midwest will be the final
authority on mileage credit and award qualification.
As
a condition of participating in the Program, members grant Midwest
permission to communicate with them by e-mail, facsimile, telephone,
U.S. mail and express delivery service. Midwest will generally
communicate with Program members by e-mail, but may communicate with
members, including those without e-mail, by other means. Any notices of
Program updates and changes will be posted on the Program Web site at midwestmiles.com.
An
account mileage summary and newsletter will be e-mailed to members
monthly. Members without a registered e-mail address can request a
printed mileage summary at any time through the Midwest Miles Service
Center by calling 800-314-7125. Account information including current
balance, recent activity and member profile as well as other Program
information is available anytime on the Program web site at midwestmiles.com.
Members are responsible for notifying the Midwest Miles Service Center
if they did not receive a mileage summary for a month in which they had
activity. Members must notify the Midwest Miles Service Center of any
change in mailing address, e-mail address, phone number or name change
to ensure proper delivery of Program materials and communications.
To process a name change request on your Midwest Miles account, members must send a copy of their marriage license or other legal name change document along with their Midwest Miles account number, to Midwest Airlines at the following address or fax:
Midwest Miles Service Center
P.O. Box 370050
Milwaukee, WI 53237-1150
Fax: 414-570-0192
Mileage
in a member's account will not expire and will be available for award
redemption and other benefits as long as the member has qualifying
activity in his or her account during any consecutive 36-month period.
Qualifying activity is defined as any of the following transactions:
Midwest Airlines, Midwest Connect or codeshare flight taken by the
member for which a ticket was purchased and mileage accrued in his or
her account; the posting of mileage to an account through the Buy, Gift
or Business Miles program; or any qualifying Program Partner or Midwest
Airlines MasterCard activity that results in miles being earned and
accrued in the member's account. Miles posted to a member's account for
enrollment in the Program or through an exchange or transfer with a
Program Partner will not be considered qualifying activity. All mileage
in a member's account will be deemed expired and not valid for award
redemption or other benefits if there is no qualifying activity during
any consecutive 36-month period. Accounts without qualifying activity
in the first 12 months after enrollment may be deleted.
Mileage,
award certificates and award tickets may not be brokered, bartered,
purchased, sold or altered except as expressly permitted by Midwest.
Miles may not be redeemed or transferred from a member's account unless
the account contains qualifying activity (as defined above). Mileage,
award certificates and award tickets are not transferable, refundable
or redeemable for cash. Unused awards may be returned to Midwest for
mileage credit if not expired for the then-applicable service fee.
Lost, stolen or expired award certificates will not generally be
replaced. Unless specifically noted otherwise on the ticket,
certificate or in accompanying materials, award certificate redemption
and benefit usage must be completed within one year from the date of
award issuance. Other restrictions listed on the award certificate
apply.
Travel awards, mileage accrual
and special offers are subject to government regulations. Any tax
liability incurred by the use or receipt of award certificates or
benefits is the responsibility of the user or recipient. Award
certificates and award tickets may be subject to applicable passenger
facility charges, departure taxes, customs fees, fuel surcharge or
other fees, taxes or charges imposed by government authorities
(including security fees) or Program Partners and are the
responsibility of the award recipient.
Award
travel seat availability is limited and varies from flight to flight.
There may be instances in which flights are not sold out but award
travel is not available. Award usage will not be permitted during
blackout dates or with non-participating locations that are established
by Program Partners. For a current listing of award-related services
and associated fees, contact the Midwest Miles Service Center.
Midwest
reserves the right to audit any and all Midwest Miles accounts at any
time for compliance with the Program rules, without notice to the
Program member. In the event that an audit reveals discrepancies or
possible violations of the Program rules, the processing of award
redemption requests may be delayed pending completion of the audit.
Midwest may also terminate a person's membership and cancel mileage and
unused awards if the audit reveals that any Program rules have been
violated or if a member violates any Midwest Airlines ticketing or
travel requirements.
MEMBERSHIP
Membership
is limited to individual persons (members) and their account must be in
their legal name. Pooling of mileage or use of a single account for
different individuals is not permitted. Midwest does not generally
allow individuals to have more than one account in the Program and
duplicate accounts are subject to cancellation.
By
participating in the Program, members understand and agree that they
may receive promotional materials, mailings and e-mails from Midwest
and the Program Partners regarding Program Partner products, service or
promotions. A member may ask to be excluded from any such Program
Partner mailings by notify the Midwest Miles Service Center by
telephone (800-314-7125) or in writing. However, Midwest reserves the
right to divulge account information and activity to Program Partners
in connection with the administration of the Program.
OBTAINING MILEAGE CREDIT
Members
must provide their Program account number when making flight
reservations and should verify that their number has been recorded
accurately at flight check-in. The membership card or account number
must be presented or provided to participating Program Partners as
required when making reservations, purchases or other qualifying
transactions in order to obtain mileage credit. The member’s registered
account name must match the name on the flight reservation and ticket
or Program Partner transaction to qualify for mileage credit.
Members
will receive credit on the basis of DOT- or IATA-approved nonstop
distances between the originally ticketed origin and final ticketed
destination of their flight. On connecting flights, mileage will be
credited for each flight segment of the trip. On direct or through
flights that make multiple stops, accounts will be credited as if it
were a nonstop flight, awarding mileage for the nonstop distance
between the originally ticketed trip origin and final ticketed
destination. A minimum of 500 miles will be credited for any Midwest
Airlines or Midwest Connect trip of less than 500 miles, including
codeshare flights.
Mileage will be
credited to an account only once per flight, regardless of the number
of seats purchased. This means that even if the member purchases more
than one ticket for the flight for any reason, their account will only
be credited for one ticket. Mileage will not be awarded on refunded or
unused portions of tickets or for flight cancellations due to
circumstances outside of Midwest's control. Members must fly to accrue
mileage credit for any ticket.
Midwest,
in its sole discretion, may permit members to earn Midwest Miles for
flights flown on other Program Partners airlines , and other airlines
may, by agreement with Midwest, permit their program members to earn
miles in that program for flights on Midwest or Midwest Connect. In
such cases, a member may not receive credit in more than one loyalty or
frequent flyer-type program for any single flight or activity unless
explicitly offered by Midwest or a Program Partner. Account audits that
reveal credit in multiple programs for a single transaction, unless
otherwise permitted by Midwest or the Program Partner, will be
considered a violation of Program rules.
Accrued
mileage and awards are not considered property of the member and are
generally not transferable upon death (except that a spouse may
bequeath unused, accrued mileage to a surviving spouse), as part of a
legal settlement, as part of a domestic relations matter, or otherwise
by operation of law.
The following
travel is not eligible for mileage credit: free, donated, promotional,
or non-revenue tickets; Midwest Miles or Program Partner award travel;
travel industry discount tickets; certain tour package fares; infant or
unpublished fares; charter flights; or segments flown on another
airline as a result of a schedule change or flight cancellation. No
mileage credit can be awarded for flights taken more than two weeks
prior to the first date of membership. Mileage credit will not be
earned for award redemption with Program Partners or any other
specified transaction or activity as defined and established by the
Program Partner.
Midwest reserves the
right to make bonus miles and promotional offers selectively available
to certain members at any time, based on flight activity, geographic
locations, Program participation, or other factors determined at
Midwest's sole discretion.
PAST-DATE CREDIT REQUESTS
Members
should contact the Midwest Miles Service Center by phone or through the
Program Web site with questions regarding mileage credit for travel on
Midwest Airlines or Midwest Connect. All such inquiries must be made
within 180 days of travel, and must include the member's Midwest Miles
account number. Members may also be asked to submit a copy of the
ticket, itinerary or other appropriate receipts.
REQUESTING AWARDS/AWARD TICKETS
Midwest Airlines award travel can be arranged by using our Web site or
calling the Midwest Miles Service Center at 800-314-7125 no later than
24 hours prior to the scheduled time of departure. Members must identify
themselves as an award traveler when making reservations and will be
asked to verify their identity when claiming a Midwest Miles award. If
requesting an award through the Midwest Miles Service Center within 7
days of departure, the request will be processed subject to feasibility
and availability at Midwest’s discretion, and payment of the
then-applicable service fee. Award travel may not be requested or
ticketed through travel agencies and corporate travel departments.
A description of each award type and the amount of mileage necessary to obtain each award is available online at midwestmiles.com
or can be obtained from the Midwest Miles Service Center. The award
structure is subject to modification, cancellation or limitation at
Midwest's discretion, with or without notice. The amount of mileage
necessary to obtain an award may be substantially increased, any award
may be withdrawn, the cities served by Midwest and its airline Program
Partners may be changed (i.e., cities may be added or deleted), and
restrictions on any award or its redemption, including the imposition
of black-out dates or changes in capacity control may be imposed by
Midwest at any time. The accumulation of mileage does not entitle
members to any vested rights with respect to any awards, award travel
or the Program. Members may not redeem or transfer miles from their
account unless there is at least one qualifying activity in the account
(as defined under the General section of these rules).
Companion
awards require the member to purchase another ticket at certain
published rates for themselves and require the member to travel on the
same itinerary as the companion. A member may redeem only one companion
award per trip.
Once travel commences,
only date and flight number changes will be permitted, subject to
availability. Changes to routing are not permitted. Ticket changes
prior to travel are permitted within the validity period of the
original award subject to payment of the then applicable service fee.
No voluntary stopovers are permitted on free award travel. In the event
of delayed or canceled flights, award travelers will be rerouted on
other Midwest and/or Midwest Connect flights.
Choice awards, valid on Midwest and Midwest Connect only, allow members to
redeem additional miles for any available seat on flights on which the standard
award seats have already been committed subject only to the actual number of
seats available on the aircraft. There may be instances where seats are
available for sale but not available for choice awards in certain markets and
during periods of very high demand or due to oversale situations. On aircraft
where there are Signature and Saver seats, choice awards are only valid for the
last available physical Saver seat.
EXECUTIVE PROGRAM
Midwest
Miles members who accumulate at least 20,000 flight miles or 25 one-way
trips (origin to destination) on Midwest Airlines or Midwest Connect in
a calendar year are eligible for the Midwest Miles Executive Program.
Executive Program members are provided with additional benefits and
services, including, but not limited to, bonus miles for Midwest
flights and for reaching specified flight mileage thresholds, reduced
mileage redemption levels for certain awards and ongoing Program
Partner special offers and benefits. A list of current benefits of the
Executive Program can be found online at midwestmiles.com.
Midwest
Miles Executive Program benefits are valid from the date a member's
Midwest Miles account is changed to Executive Program status through
December 31 of the year in which the member does not accrue sufficient
miles or trips to retain Executive Program status. A member is required
to re-qualify for the Executive Program by accruing at least 20,000
credited flight miles (excluding bonus miles) or 25 one-way trips
between January 1 and December 31 in each calendar year.
Midwest
reserves the right to change Midwest Miles Executive Program rules,
qualification levels, regulations, fees, travel awards, benefits and
special offers at any time without notice, and to end the Executive
Program in its entirety with six months notice. This action may affect
Executive Program benefits and the value of accumulated mileage, award
certificates or Program Partner offers. Midwest is the final authority
on Executive Program qualification and benefits.
PROGRAM PARTNERS
The
Midwest Miles Program Partners ("Program Partners") are airlines, car
rental companies, hotels, financial service providers or other entities
that permit the accrual of mileage to Program members who utilize their
products or services and/or offer products or services to Midwest Miles
members as awards in the Program. Program Partner participation is
subject to change without notice. The Program Partners are independent
entities, and Midwest is not responsible for the nature or quality of
products or services provided by the Program Partners, nor any
solicitation effort by the Program Partners. Midwest shall have no
liability if a Program Partner withdraws from the Program or for award
cancellations caused by Program Partner withdrawals or changes,
discontinued Midwest or Program Partner service, or award or mileage
accrual cancellations for any other reason. Program Partners or Midwest
may, at their discretion and without notice, change the terms and
conditions under which mileage is earned and the amount of mileage
required for Program Partner awards or impose other restrictions upon
the use of their awards. Routing and destinations for award travel on
airline Program Partners are determined by Midwest and each airline
Program Partner and are subject to change without notice.
Members
must present a valid Midwest Miles membership card or Program account
number as required by the Program Partner to earn mileage credit for
qualifying transactions. Allow 60 days from date of transaction for
Program Partner mileage to be credited.
Contact the Midwest Miles Service Center or visit the Web site at midwestmiles.com for a list of the current Program Partners and the terms and conditions for earning and redeeming miles with Program Partners.
CLAIMING PROGRAM PARTNER AWARDS
Members
may redeem miles for program partner awards by contacting the Midwest
Miles Service Center at 800-314-7125 or, for some awards, through the
program Web site at midwestmiles.com. Midwest will issue
program partner award certificates or an electronic confirmation code
as required by the partner. Requests for program partner awards that
require certificates should be received by Midwest at least 14 days in
advance. Express delivery of program partner award certificates can be
requested and provided upon payment of the then-applicable service fee.
Midwest is unable to process requests for program partner award
certificates that are received less than three days in advance. Midwest
recommends that before requesting program partner awards, members check
with the program partner to confirm availability of the service or
product desired for the award.
Midwest
will be the final authority for airline Program Partner award
itineraries and ticketing. If a flight is canceled, members will be
reaccommodated but only on the same Program Partner's next available
flight with available award seats to the award destination. Hotel, meal
expenses and transportation expenses incurred as a result of layovers,
delays, overnight connection requirements and flight cancellations are
the responsibility of the member.
All
Program Partner flight award itineraries must originate and/or
terminate in the U.S. or Canada. No stopovers or open-jaw itineraries
are allowed unless otherwise expressly permitted. Date changes may be
allowed for the then-applicable service fee but only if requested at
least three weeks before departure date. Once travel has commenced,
changes are not permitted.
Other terms and conditions imposed by the Program Partner may also apply.
PAST-DATE CREDIT REQUESTS
Credit
requests for Program Partner activity will be honored if a transaction
receipt for the qualified service or product is submitted to the
Midwest Miles Service Center within 180 days of the transaction date.
To request mileage credit for flights flown on a qualifying airline
Program Partner, members must submit a legible copy of the passenger
ticket receipt and boarding pass. Boarding passes alone will not be
considered valid documentation for earning past-date mileage credit.
Midwest
and Program Partners reserve the right to review and audit all credit
requests for qualification and may approve or deny such requests in
their sole discretion.
MIRACLE MILES
Members
are invited to join Midwest Airlines in supporting the efforts of
nonprofit organizations through the Miracle Miles Program. This program
provides free air travel to registered nonprofit organizations from
donations by Midwest Airlines and Program members.
Members
may make donations in amounts of 1,000 miles or more. For single
donations of 5,000 miles or more, Midwest will contribute one mile for
every three miles donated by the member. Midwest Miles members who make
donations of 15,000 miles or more can designate any registered Miracle
Miles nonprofit organization as the beneficiary.
Donations
may not exceed the Member's account balance and may not be made from
accounts having only sign-up bonus mileage. Donations may not be
redeposited to any account.
To donate to
the Miracle Miles Program, complete the form found on the Midwest Web
site or mail a letter or donation form to the Midwest Miles Service
Center.
Donations are not tax-deductible.
PURCHASE MILES
Members
can purchase Midwest Miles for their own account or the account of
another member through the Buy/Gift Miles program. Members may purchase
up to 15,000 miles per account per calendar year. Miles can be
purchased in increments of 1,000 miles and may be applied to any
Midwest Miles awards. Purchased miles are nonrefundable and will be
posted to the appropriate Midwest Miles account within 24 hours of
purchase. Awards may not be redeemed using purchased miles until they
are posted in the member's account. Purchased miles do not count toward
qualifying for Midwest Miles Executive Program status. More information
about this program can be found on our Web site under Midwest Miles.
To experience "The best care in the air":
- Visit our Web site at midwestmiles.com.
- Contact the Midwest Miles Service Center at 800-314-7125. In Milwaukee, call 414-570-4125.
Send questions, requests or comments regarding the Program to:
Midwest Miles Program
P.O. Box 370050
Milwaukee, WI 53237-1150
Fax 414-570-0192
midwestmiles.com