If you have questions or comments you may e-mail us at bestcarebiz@midwestairlines.com or call 888-601-4296, option #4.
Hours: 8:30 a.m. to 5:00 p.m. Monday-Friday.
- Companies generating between $10,000 and $100,000 in Midwest Airlines ("Midwest") flown revenue each calendar year are eligible for the Best Care Business Program ("Program").
- Companies that currently have a Midwest Corporate Agreement are not eligible to participate in the Program.
- Travel agencies, wholesalers, consolidators, and other sellers of travel may book travel for members of the Program but are not eligible to participate in the Program in any other manner.
- Companies exceeding $100,000 per year in Midwest flown revenue are not eligible for the Program, but may be eligible for other Midwest programs.
- Midwest reserves the right to require a minimum number of travelers per membership and to determine Member Company eligibility in the Program. Individuals and businesses with fewer than two travelers are prohibited from participating in the Program.
- Midwest reserves the right to require minimum activity levels from the Member Company in a given period of time. Member Company must maintain at least $2,500 in Midwest flown revenue (net of refunds, fees, taxes and commissions) per quarter or $10,000 in Midwest flown revenue per calendar year to be considered as active in the Program.
- Participation in the Program is solely between Midwest and the Member Company, and is subject to all terms and conditions, rules, regulations, policies, and procedures that Midwest, at its discretion, may adopt from time to time.
- Points may only be earned by booking Midwest travel through your travel agency of record or on www.midwestairlines.com.
- Upon acceptance of Member application, Midwest will furnish Member Company with a unique Member Company number (Best Care Business account number). In order to receive credit for flown revenue, the Best Care Business account number must be placed in the Tour Code box of the Midwest ticket by the Member Company's travel agency of record or be placed in the Best Care Business box on the booking page at www.midwestairlines.com.
- Participation in the Program is solely between Midwest and the Member Company, and is subject to all Terms and Conditions, rules, regulations, policies, and procedures that Midwest, at its discretion, may adopt from time to time.
- Midwest has the right to change the Terms and Conditions, earning guidelines, incentives, and awards or redemption benefits, at any time without notice. Such changes may pertain to eligibility, revenue requirements, rules for the use and transferability of Program Awards, restricted travel dates, and the number of seats available for award travel. Midwest has the right to (i) end the Program with 30 days notice, or (ii) immediately terminate without notice any Member Company who abuses or fails to adhere to the Terms and Conditions.
- If a Member Company does not earn Award Points during any calendar quarter; Midwest may withhold quarterly statements and other Program correspondence from such Member Company. Midwest may, at its sole option, remove a Member Company from the Program due to 12 consecutive months of inactivity, or if the minimum flown revenue requirements have not been met.
- Program Administrator ("Administrator") is responsible for communicating and ensuring that their Member Travelers abide by all Terms and Conditions. The Administrator will be responsible for requesting and distributing Program Awards.
- Member Company may change the designated Administrator for the Program by updating their Administrator information with Midwest.
- Member Company may be asked to provide documented verification of employment of Member Travelers.
- Member Company may not use "Midwest Airlines" or "Best Care Business" in any public advertising.
- Only flown revenue on Midwest Airlines and Midwest Connect will contribute to quarterly revenue (net of refunds, fees, taxes, and commissions) for the purpose of earning Award Points.
- Midwest reserves the right to exclude or modify specific fare types in all or specific markets from its calculation of Flown Revenue.
- Member Company will earn one Award Point for every $1,000 of eligible flown revenue. Each quarter, Midwest will calculate a Member Company's flown revenue and determine the number of Award Points earned by such Member Company.
- Midwest will post Award Points to Member Company's account no later than 30 days after qualifying revenue is flown.
- At the time of ticketing, the Member Company's Best Care Business account number must be placed in the Tour Code box of the Midwest ticket by the Member Company's travel agency of record be placed in the Best Care Business box on the booking page at www.midwestairlines.com to attribute flown revenue.
- Tickets flown that do not contain a Best Care Business account number or contain an invalid Best Care Business account number will not be eligible for Award Points. Midwest is not responsible for incorrect Best Care Business account number entries (typos, case sensitivity, transpositions, etc.).
- Award Points do not expire so long as Member Company's account remains active.
- Midwest reserves the right to audit any and all accounts at any time and without notice to Member Company to ensure compliance with the Terms and Conditions and applicable conditions of carriage and/or tariffs. In the event that an audit reveals discrepancies or violations, the processing of Program Awards, the accrual of Award Points and the delivery of quarterly statements may be delayed by Midwest until such discrepancies or violations are resolved to Midwest's satisfaction. Pending such resolution, Midwest, in its sole discretion, may prohibit Member Company from redeeming Award Points or using a Program Award.
- Only qualified tickets used to travel after the Best Care Business Program enrollment date is eligible for credit in the Program. Award Points or qualified flown revenue will not be posted or tracked retroactively.
- Program Awards (i) shall consist of travel awards, upgrades to the Midwest Miles Executive Membership, Best Care Club passes, and any other awards that Midwest may designate as Program Awards; (ii) shall be accompanied by specific information and applicable terms and conditions relevant to such awards; (iii) are non-transferable and may not be exchanged for cash or other consideration, (iv) are void where prohibited by law. Program Awards will be mailed only to a Member Company's Administrator at an address provided to Midwest by such Member Company. Member Company must advise Midwest of address changes. Midwest shall have no liability for lost, destroyed or misdirected mail or the consequences thereof.
- Member Company shall allow Midwest three weeks from the date Midwest receives a Program Award request to process such request.
- Participants in the Program agree that all awards and other benefits of the Program are offered at the discretion of Midwest, and Midwest may among other things, withdraw, limit, modify or cancel any award or award level; or limit the number of seats available to any or all destinations.
- Program Awards are subject to applicable fees including, but not limited to, expedite and other special handling fees. Determination of income tax liability on any Program Award is the responsibility of the user. Tickets issued in connection with a Program Award are not applicable for travel on Midwest's code share service with other carriers.
- Fraud or abuse in relation to Program Award usage is subject to appropriate administrative and/or legal action by Midwest. Such action may include, without limitation, the forfeiture of all Program Awards and Award Points credited to the Member Company’s account, as well as cancellation of the Member Company's future participation in the Program. In addition, Midwest reserves the right to take all available remedies at law or in equity. If a trip has been started at the time Midwest deems a violation has occurred, any continued travel will be at the passenger's expense on a full fare basis.
- Member Companies may redeem award points after a minimum expenditure of $10,000 worth of qualifying travel in their first full year of participation.
Worldspan
Entry to ticket and print your BCB number in the Tour Code Field:
5-ITB0012
Sabre
Entry to ticket and print your BCB number in the Tour Code Field:
W|UN*B0012
Apollo
Entry to ticket and print your BCB number in the Tour Code Field:
HB:ITB0012
Amadeus
Entry to ticket and print your BCB number in the Tour Code Field:
FT*B0012