Midwest Earns Freddie Award for Best Customer Service Fourth Year in a Row
Milwaukee, Wisconsin, April 24, 2009 – Midwest Airlines took home another “best” award when its popular frequent flyer program – Midwest Miles – earned the Freddie Award for Best Customer Service at the 21st Annual Freddie Awards on April 23 in Ft. Lauderdale. It is the fourth consecutive year the airline has won the coveted award.
Founded in 1988 by Randy Petersen, publisher of Inside Flyer magazine, and named after the late Sir Freddie Laker, the British aviation entrepreneur, the Freddie Awards recognize excellence in frequent travel programs. Award recipients are determined by members of frequent flyer programs worldwide, who vote online for their favorites in nine categories.
Voters commented that the customer service they receive from Midwest employees is good from the moment they make their reservation until their luggage is safely in their hands after the return flight.
“It’s extremely gratifying that people who travel frequently recognize our employees’ efforts to consistently provide comfortable, attentive and professional service,” said Timothy E. Hoeksema, chairman and chief executive officer. “This award is testament to our employees’ commitment to taking care of our customers.”
Midwest Airlines has placed first in the Best Customer Service category a total of five times. The airline has been named best airline by industry publications and frequent travelers more than 50 times since 1990.